Legal
LEGAL POLICIES
This page contains the legal policies governing the website, memberships, digital content and services that we provide.
The Business Details below identify the legal owner, data controller and person providing the services. Unless a policy expressly states otherwise, those Business Details and the “Last updated” date apply to every policy on this page and are incorporated into each policy by reference.
In these policies, “we”, “us” and “our” mean the legal owner trading under the business name shown in the Business Details. “You” and “your” mean any visitor, account holder, member or customer using the website or services.
By creating an account, purchasing a membership or using paid content, you agree to the Terms and Conditions, Payments, Cancellation & Refunds Policy and Health Disclaimer.
The Privacy Notice and Cookie Policy explain how personal information and website technologies are handled. Marketing communications are governed by the Marketing Consent Policy.
Where any policy says to “contact us”, use the contact information shown in the Business Details section.
BUSINESS DETAILS
Unless otherwise stated, the Business Details and “Last updated” date shown in this section apply to every policy on this page. Each policy forms part of these Legal Policies and incorporates this section by reference. Where a policy says “contact us”, please use the contact details above.
Business name: Homeward Body
Legal owner / data controller: Pramath Murthy
Trading name: Homeward Body
Business address: 2, The Priory, View Road, Rainhill, Prescot, L350RG
Email for legal, privacy, payment, cancellation, accessibility, and customer support matters: contact@homewardbody.com
Website: www.homewardbody.com
Last updated: 13 July 2026
In these policies, “Homeward Body”, “we”, “us”, and “our” refer to the legal owner named above, trading as Homeward Body.
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PRIVACY NOTICE 1. ABOUT THIS NOTICE This Privacy Notice explains how we collect, use, store, share and protect personal information when you: • visit the website; • create or use an account; • purchase or use a membership; • access digital content; • contact us; • receive communications from us; or • otherwise interact with our services. The identity and contact details of the data controller are provided in the Business Details section at the top of this Legal page. 2. INFORMATION WE MAY COLLECT Depending on how you interact with us, we may collect the following categories of personal information. Account information This may include your name, email address, account identifier, login information, membership status and account preferences. Contact information This may include your email address, telephone number, social-media contact details and any other contact information you choose to provide. Purchase and membership information This may include: • the membership or service purchased; • transaction dates and amounts; • payment and renewal status; • cancellation and refund records; • membership start and end dates; • access entitlements; • content-release or membership-progress information; and • limited billing information received from the payment provider. Payment-card information is generally collected and processed directly by the payment provider. We do not normally receive or store your complete payment-card number. Technical and usage information This may include: • IP address; • browser and device type; • operating system; • approximate location derived from technical information; • login and security records; • pages or content accessed; • referral information; • error and diagnostic information; and • information needed to operate, secure and protect the website. Communications This includes messages, enquiries, feedback, complaints, accessibility requests, support requests and other information that you send to us. Marketing information This may include your communication preferences, consent records, unsubscribe history and information about the services in which you have expressed an interest. Health-related information You may sometimes voluntarily tell us about an injury, health condition, pregnancy, disability, accessibility need, emotional response or other health-related circumstance. We do not ask you to provide detailed medical records. Where health-related information is provided, we will use it only where reasonably necessary to: • respond to your enquiry; • provide requested support; • consider an accessibility request; • protect your safety; • adapt a communication or service where appropriate; or • fulfil another purpose clearly explained to you. Where required by law, we will obtain your explicit consent before using health-related information. 3. HOW WE COLLECT INFORMATION We may collect information: • directly from you when you register, purchase, complete a form, contact us or use the services; • automatically through the website, membership system, security systems and essential website technologies; • from payment, website-hosting, account, email, video-hosting and other service providers involved in providing the services; and • from publicly available sources where appropriate and lawful. 4. HOW WE USE PERSONAL INFORMATION We may use personal information to: • create and administer accounts; • verify identity and account access; • process purchases, renewals, cancellations and refunds; • provide membership access and digital content; • operate staged or time-based content access; • retain membership progress where that functionality is provided; • respond to enquiries and support requests; • send account, payment, security and service communications; • administer accessibility requests; • prevent fraud, misuse and unauthorised account sharing; • maintain the security and reliability of the website; • understand and improve the operation of the services; • keep accounting, tax and business records; • establish, exercise or defend legal rights; • comply with legal and regulatory obligations; and • send marketing communications where permitted. 5. LAWFUL BASES Depending on the purpose, we may rely on one or more of the following lawful bases. Contract We use information where it is necessary to enter into or perform a contract with you, including administering a purchase, membership or account. Legal obligation We use information where necessary to comply with legal duties, including accounting, taxation, consumer-protection, regulatory and data-protection obligations. Legitimate interests We may use information where reasonably necessary for our legitimate interests or those of another person, provided those interests are not overridden by your rights. Those interests may include: • operating and improving the services; • communicating with users; • protecting accounts and systems; • preventing fraud and misuse; • maintaining appropriate records; • understanding how the services function; and • protecting or enforcing legal rights. Consent We rely on consent where you have made a clear and informed choice, including for certain marketing communications, optional website technologies or health-related information. You may withdraw consent at any time. Withdrawal does not make earlier processing unlawful. Vital interests In exceptional circumstances, information may be used where necessary to protect someone’s life or immediate physical safety. 6. PAYMENTS Payments are handled by third-party payment and commerce providers. Those providers may collect payment-card details, billing information, fraud-prevention information and transaction data under their own privacy terms. We generally receive only the information needed to identify and administer a transaction, such as: • payment status; • transaction amount and date; • membership purchased; • renewal status; and • limited billing or payment-reference information. 7. SHARING INFORMATION We may share personal information where reasonably necessary with: • website-hosting and account-service providers; • payment and commerce providers; • video and digital-content providers; • email and communication providers; • information-storage, security and technical-support providers; • professional advisers such as accountants, insurers, tax advisers and legal advisers; • government bodies, courts, regulators or law-enforcement authorities where required or permitted by law; and • a genuine purchaser, successor or adviser involved in a sale, transfer, restructuring or reorganisation of the business. We do not sell personal information. We do not provide personal information to unrelated organisations for their independent marketing. Service providers may process information only to provide their services, protect their systems, comply with legal obligations or as otherwise described in their own privacy notices. 8. INTERNATIONAL PROCESSING Some service providers may store or process information outside the United Kingdom. Where required, international transfers will be made using an appropriate legal safeguard, such as: • a UK adequacy regulation; • approved contractual protections; or • another lawful transfer mechanism. You may contact us for further information about safeguards applying to your information. 9. RETENTION We retain personal information only for as long as reasonably necessary for the purpose for which it was collected. Relevant considerations may include: • how long an account or membership remains active; • whether continued retention is required to provide the services; • accounting and tax-retention requirements; • fraud-prevention and security requirements; • the possibility of a complaint, dispute or legal claim; • consent and marketing preferences; and • other applicable legal obligations. Information that is no longer required will be deleted, anonymised or securely restricted where appropriate. A limited record may be retained after a marketing opt-out so that we can continue to honour the request. 10. SECURITY We use reasonable organisational and technical measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No website or online transmission can be guaranteed to be completely secure. You are responsible for: • selecting an appropriate password; • keeping login information confidential; • not sharing account access; and • notifying us promptly if you believe your account has been compromised. 11. YOUR RIGHTS Depending on the circumstances, you may have the right to: • request access to your personal information; • request correction of inaccurate or incomplete information; • request deletion of information; • request restriction of processing; • object to certain processing; • object to direct marketing; • receive certain information in a portable format; • withdraw consent; • ask for information about international safeguards; and • complain to the Information Commissioner’s Office. These rights are subject to legal conditions and exceptions and may not apply in every situation. We may need to confirm your identity before responding to a request. You will not normally be charged for exercising your rights. A reasonable fee may be charged, or a request may be declined, where permitted by law, including where a request is manifestly unfounded or excessive. 12. MARKETING Marketing communications are governed by the Marketing Consent Policy on this Legal page. You may unsubscribe from marketing at any time. Unsubscribing from marketing will not stop necessary communications about: • your account; • purchases or payments; • membership access; • cancellations; • security; • service changes; • legal matters; or • support enquiries. 13. COOKIES AND WEBSITE TECHNOLOGIES Information about cookies, local storage and similar technologies is provided in the Cookie Policy on this Legal page. 14. CHILDREN Paid purchases and membership accounts are intended for adults. A person under 18 may use content only with the consent and appropriate supervision of a parent or legal guardian. We do not knowingly seek to collect personal information directly from children without appropriate authorisation. Please contact us if you believe that a child has provided personal information improperly. 15. AUTOMATED DECISIONS We do not ourselves use personal information to make solely automated decisions that produce legal or similarly significant effects on you. Service providers may use automated systems for payment verification, security and fraud prevention under their own terms and legal obligations. 16. CHANGES TO THIS NOTICE We may update this Privacy Notice where our services, information practices or legal obligations change. The current version and applicable update date will be displayed on this Legal page. 17. CONTACT AND COMPLAINTS Questions, requests and complaints relating to personal information may be submitted using the contact details in the Business Details section. You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concern first, but you are not required to contact us before approaching the regulator.
TERMS AND CONDITIONS 1. ABOUT THESE TERMS These Terms and Conditions govern your use of the website, accounts, memberships, digital content and related services. The identity and contact details of the person providing the services are set out in the Business Details section at the top of this Legal page. By creating an account, purchasing a membership, accessing paid content or otherwise using the services, you agree to: • these Terms and Conditions; • the Payments, Cancellation & Refunds Policy; • the Health Disclaimer; and • any service description or purchase information clearly presented before checkout. If you do not agree to these terms, you must not purchase or use paid services. 2. ELIGIBILITY You must be at least 18 years old and legally capable of entering into a contract to purchase a membership. A person under 18 may use content only with the consent and appropriate supervision of a parent or legal guardian. The parent or guardian is responsible for deciding whether the content and activities are appropriate. 3. ACCOUNTS You must provide accurate account information and keep it reasonably current. Your account and membership are personal to you. You must not: • share login details; • allow another person to use your paid access; • impersonate another person; • create an account fraudulently; • attempt to access another user’s account; • bypass membership or content-access restrictions; or • interfere with account or website security. You are responsible for activity carried out through your account unless that activity resulted from a security failure for which we are legally responsible. You must notify us promptly if you believe your account has been accessed without permission. 4. THE SERVICES The services may include: • recorded yoga and movement practices; • meditation and breathwork; • reflection and journalling material; • written, audio and visual educational content; • membership areas; • staged or time-based content releases; • community or communication features; • occasional live or individual support where expressly offered; and • other related digital services. The principal features, price, billing frequency and content included in a purchase will be described before checkout. Content may be released progressively according to: • the date a membership begins; • a stated release schedule; • membership progress; • a particular practice arc or stage; or • another access rule explained within the service. 5. REASONABLE CHANGES TO THE SERVICES We may make reasonable changes to the services where necessary for: • safety; • quality; • accessibility; • technical compatibility; • security; • legal compliance; • licensing; • correcting errors; or • improving the presentation or operation of the services. We may update, reorganise, replace or remove individual items of content where reasonably necessary. We will not deliberately make an active paid service materially different from what was promised without a valid reason and any notice or remedy required by law. 6. MEMBERSHIP ACCESS A membership gives you a limited, personal, non-exclusive and non-transferable right to access the included content while your entitlement remains active. A membership does not transfer ownership of the content or any intellectual-property rights. Unless expressly stated otherwise: • access is for one person; • access is for personal and non-commercial use; • content is provided through online streaming or digital access; • access requires a compatible device and internet connection; • content may not be permanently downloaded; • cancellation does not provide lifetime access; and • paid access ends when the applicable paid period or entitlement ends. 7. MEMBERSHIP PROGRESS Where the service records content access, release dates or membership progress, that information may be retained and used to administer your membership. Where technically available, previously recorded progress may be restored if you cancel and later rejoin. Restoration of progress is not guaranteed where: • the earlier account cannot be identified; • a different account is used; • information has been deleted in accordance with the Privacy Notice; • the structure of the service has materially changed; or • restoration is technically impossible. 8. INTELLECTUAL PROPERTY Videos, audio recordings, photographs, writing, graphics, branding, practice structures, downloads and other original material made available through the services are owned by us or used with permission. They are protected by copyright, trade-mark and other intellectual-property laws. Without prior written permission, you must not: • copy or reproduce paid content; • record or screen-record content; • publish or redistribute content; • share paid content or downloads with another person; • sell, license, rent or commercially exploit content; • remove copyright, branding or rights notices; • publicly perform or display paid content; • use content to create a competing course, membership, training product or commercial service; • extract protected media or source files; • bypass technical access controls; or • use content to train an artificial-intelligence system or dataset. Any expressly permitted download is for your personal use only and remains subject to these Terms. 9. ACCEPTABLE USE You must not use the website or services: • unlawfully or fraudulently; • to introduce malicious software or harmful code; • to gain unauthorised access to systems, accounts or content; • to disrupt or overload the website; • to harass, threaten or harm another person; • to infringe intellectual-property, privacy or other legal rights; • to collect information about other users without permission; or • in any way that could damage the website, services or reputation of another person. 10. HEALTH AND PERSONAL RESPONSIBILITY The services provide general educational and wellbeing content. They do not provide medical diagnosis, medical treatment, physiotherapy, psychotherapy, rehabilitation, emergency care or personalised medical advice. Your participation is subject to the Health Disclaimer on this Legal page. You remain responsible for: • deciding whether a practice is suitable for you; • seeking appropriate medical or professional advice; • choosing suitable variations; • preparing a safe practice environment; • using appropriate equipment; • practising within your abilities; and • stopping whenever necessary. 11. AVAILABILITY We aim to provide reliable access but cannot guarantee that the website or every item of content will always be available without interruption. Access may occasionally be affected by: • maintenance; • security updates; • software changes; • internet failures; • third-party outages; • payment or account issues; • circumstances outside our reasonable control; or • events that make continued provision unsafe or unlawful. Where a material part of a paid service is unavailable, contact us so that we can investigate. Where required, we may restore access, extend access, provide replacement content, offer a price reduction or provide another appropriate remedy. 12. THIRD-PARTY SERVICES The services may use third-party systems for: • website hosting; • account management; • payments; • video delivery; • communications; • analytics where permitted; • authentication; and • other technical functions. Third-party services may be governed by their own terms and privacy notices. We are not responsible for a third-party website or service that we do not control. Nothing in this section removes any responsibility that applicable law places directly upon us. 13. PAYMENTS AND CANCELLATION Prices, recurring billing, cancellations, cooling-off rights and refunds are governed by: • the Payments, Cancellation & Refunds Policy; and • the purchase information displayed before checkout. 14. SUSPENSION OR TERMINATION We may suspend or terminate access where reasonably necessary because: • payment has failed, been reversed or remains unpaid; • you have materially breached these Terms; • an account is being shared or used fraudulently; • your conduct threatens the security or lawful operation of the services; • continued access would infringe another person’s rights; • continued provision would be unlawful; or • the service can no longer reasonably be provided. Where appropriate and reasonably possible, we will explain the reason and allow you an opportunity to resolve the issue. We will not use this section arbitrarily or to avoid providing a service that has already been paid for. 15. OUR LEGAL RESPONSIBILITY We will provide paid services with reasonable care and skill. Digital content will be provided in accordance with applicable consumer law. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for: • death or personal injury caused by negligence; • fraud or fraudulent misrepresentation; • breach of legal rights that cannot be excluded; or • any other liability that the law does not permit us to restrict. Subject to those protections, we are not responsible for: • losses that were not reasonably foreseeable when the contract was formed; • losses caused by your failure to follow clear safety guidance; • losses arising from unauthorised account sharing; • losses resulting wholly from your device or internet connection; • business or commercial losses arising from a service supplied for personal use; or • failures caused by third-party systems or circumstances outside our reasonable control where we exercised reasonable care. Nothing in these Terms affects your statutory consumer rights. 16. CHANGES TO THESE TERMS We may update these Terms to reflect changes in: • law or regulation; • security; • technology; • service operation; or • the services being offered. Changes will not retrospectively remove rights that you have already acquired. Where a change materially affects an active paid membership, we will provide reasonable notice and any choice or remedy required by law. The current version will be displayed on this Legal page. 17. TRANSFER You may not transfer your membership or contractual rights to another person without our written agreement. We may transfer our rights or obligations as part of a genuine sale, transfer or reorganisation of the business, provided that doing so does not materially reduce your legal protections. 18. SEVERABILITY If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. 19. NO WAIVER A delay or failure to enforce a provision does not permanently waive the right to enforce that provision. 20. GOVERNING LAW These Terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections provided by the law applying where you live and may bring proceedings in any court made available to you by applicable law. 21. CONTACT Questions, complaints or legal notices relating to these Terms may be submitted using the contact details in the Business Details section.
PAYMENTS, CANCELLATION & REFUNDS POLICY 1. ABOUT THIS POLICY This policy governs purchases, recurring memberships, renewals, cancellations and refunds. The identity and contact details of the person selling the services are provided in the Business Details section at the top of this Legal page. 2. PURCHASE INFORMATION Before completing a purchase, you will be shown the principal information relating to the membership or service, including: • the price; • the currency; • the billing frequency; • the principal features; • whether the payment renews automatically; and • any significant conditions applying to the purchase. The information displayed at checkout forms part of your contract with us. 3. PAYMENT Payment is processed through a third-party payment provider. By completing a purchase, you authorise the payment provider to charge your selected payment method in accordance with the information displayed at checkout. You are responsible for providing valid and accurate payment information. We do not normally receive or store your complete payment-card number. 4. RECURRING MEMBERSHIPS Where a membership is described as recurring, it continues and renews automatically until cancelled. Unless a different arrangement is clearly presented before purchase: • the first payment is taken when the membership begins; • further payments are taken at the billing interval shown at checkout; • each renewal payment covers the next membership period; • the payment method on file may be charged automatically; and • there is no minimum commitment beyond the current paid period. The renewal date shown in your account, checkout information or purchase confirmation will normally determine when the next payment is due. 5. IMMEDIATE ACCESS Membership access normally begins shortly after successful payment. By requesting immediate access, you are asking us to begin providing the service during any statutory cancellation period that may apply. Where required by law, you may be asked to provide express consent to immediate supply and to acknowledge how beginning supply affects your cancellation rights. Your statutory rights will be affected only where the legal requirements for doing so have been satisfied. 6. CANCELLING AUTOMATIC RENEWAL You may cancel a recurring membership at any time before the next renewal payment becomes due. Cancellation may be completed: • using the cancellation controls provided in your account; or • by contacting us using the contact details in the Business Details section. Cancellation stops future automatic renewal. Unless otherwise stated or required by law, cancellation does not immediately end a membership period that has already been paid for. You will ordinarily retain access until the end of the current paid period. Paid access will then end automatically. You should cancel before the next renewal payment becomes due and allow reasonable time for the request to be received and processed. We will not deliberately require you to telephone, attend in person or follow an unnecessarily difficult cancellation process for a membership purchased online. 7. EFFECT OF CANCELLATION After cancellation: • no further renewal payment should be taken; • access ordinarily continues until the end of the paid period; • unused time in the current paid period is not normally refunded; • your account may remain available in a free or inactive state; • paid content will become unavailable when the entitlement ends; and • membership information may be retained in accordance with the Privacy Notice. Cancelling a membership does not require you to delete your account unless you wish to request account deletion separately. 8. STATUTORY CANCELLATION RIGHTS Consumers entering into an online contract may have a statutory right to cancel during an initial cancellation period. The existence and effect of that right depend on: • the type of service or digital content supplied; • whether supply has begun; • whether you requested immediate supply; • whether required consent and acknowledgement were obtained; • whether the service has been fully performed; and • the consumer law applicable at the time of purchase. Nothing in this policy removes or restricts a statutory cancellation right. Where the law permits: • a proportionate amount may be payable for a service supplied at your express request before cancellation; and • a right relating to immediately supplied digital content may end after supply begins only where the required express consent and acknowledgement were properly obtained. Where the legal requirements for limiting or ending a cancellation right were not met, your statutory rights remain unaffected. 9. HOW TO EXERCISE A STATUTORY CANCELLATION RIGHT To exercise a statutory cancellation right, send us a clear statement that you wish to cancel. You may use the contact information in the Business Details section. You do not need to use particular wording, but you should provide enough information for us to identify: • you; • the relevant account or purchase; and • the contract that you wish to cancel. You may use the following model wording: “To the business identified in the Business Details section: I hereby give notice that I cancel my contract for the following membership or service: Membership or service: Date ordered: Name: Account email: Date: Signature, only where this notice is sent on paper.” Use of this model wording is optional. 10. GENERAL REFUND POLICY Outside any statutory right, payments are normally non-refundable once the relevant membership period has begun. We do not normally provide refunds or credits solely because: • you changed your mind outside an applicable cancellation period; • you forgot to cancel before renewal; • you did not use the membership; • you used only part of the membership; • you were unavailable during the paid period; • you chose not to access available content; • you cancelled during a paid billing period; • you did not complete the available practices; or • your own device or internet connection prevented access. This does not affect any refund, repair, replacement, repeat performance, price reduction or other remedy required by law. 11. WHEN A REFUND OR REMEDY MAY BE AVAILABLE A refund or another appropriate remedy may be available where: • you were charged more than once in error; • an incorrect amount was charged; • a payment was taken after a valid cancellation should have stopped renewal; • the purchased service was materially not as described; • paid content was materially faulty; • a substantial part of the paid service was unavailable; • we could not restore or replace the affected service within a reasonable period; • the law requires a refund or other remedy; or • we agree that exceptional circumstances justify one. The appropriate remedy will depend upon the circumstances and may include: • restoring access; • correcting the account; • extending access; • repairing or replacing content; • repeating performance; • providing a proportionate price reduction; • providing account credit where agreed; or • issuing a full or partial refund. 12. TECHNICAL PROBLEMS If you cannot access paid content, contact us promptly and provide sufficient information for us to investigate. This may include: • the account email; • the page or content affected; • the device and browser being used; • any error message; and • a description or screenshot of the problem. A temporary interruption that is corrected within a reasonable period will not automatically entitle you to a full refund. This does not affect any remedy required by law. 13. FAILED PAYMENTS If a payment fails, expires, is reversed or remains unpaid, we may: • retry the payment; • ask you to update your payment method; • notify you of the payment problem; • temporarily suspend paid access; or • end the membership if payment is not completed. We will not knowingly continue taking renewal payments after a valid cancellation has taken effect. 14. CHARGEBACKS AND PAYMENT DISPUTES You retain the right to dispute an unauthorised or incorrect transaction with your bank or payment provider. Where possible, contact us first so that we can investigate and attempt to resolve the issue. Submitting a deliberately false or fraudulent payment dispute may result in suspension or termination of the relevant account and may be reported to the appropriate payment provider or authority. 15. PRICE CHANGES We may change membership prices from time to time. A price change will: • apply only to a future billing period; • not retrospectively change a period already paid for; • be communicated in advance where required; and • allow you to cancel before the new price takes effect. 16. PROMOTIONS AND TRIALS Discounts, trials, free periods and promotional offers may be subject to additional conditions displayed with the offer. Unless clearly stated otherwise, a promotional recurring membership will renew at the price and billing frequency disclosed when the offer is accepted. 17. REFUND METHOD Approved refunds will normally be returned through the original payment method unless another method is agreed or required. We will initiate a refund within the period required by applicable law. Your bank or payment provider may require additional time to display the funds in your account. 18. STATUTORY RIGHTS Nothing in this policy excludes, restricts or replaces your statutory consumer rights. Where this policy conflicts with a mandatory legal right, the mandatory legal right takes priority. 19. CONTACT Cancellation requests, billing enquiries and refund requests may be submitted using the contact details in the Business Details section.
COOKIE POLICY 1. ABOUT THIS POLICY This Cookie Policy explains how the website uses cookies, local storage and similar technologies that store information on, or access information from, a visitor’s device. The identity and contact details of the website operator are provided in the Business Details section at the top of this Legal page. 2. WHAT COOKIES AND SIMILAR TECHNOLOGIES ARE Cookies are small files or pieces of information stored through a browser or device. Similar technologies may include: • local storage; • session storage; • embedded-player technologies; • software-development tools; • pixels or tags; • device identifiers; and • other storage or access mechanisms. These technologies may be used to operate website functions, maintain security, remember choices, provide account access, process transactions and deliver digital content. 3. STRICTLY NECESSARY TECHNOLOGIES The website may use technologies that are reasonably necessary to provide a service requested by a visitor or member. These may be used to: • operate pages and website components; • maintain security; • detect fraud, abuse or malicious activity; • balance website traffic; • remember essential privacy choices; • maintain a login session; • identify an authorised member; • protect paid content; • provide checkout and payment functionality; • retain information during a transaction; • deliver embedded video or digital content; and • maintain the reliability of the website. Where the law permits, strictly necessary technologies may be used without optional consent because the requested service could not reasonably be provided without them. Blocking these technologies may prevent parts of the website from working correctly. 4. OPTIONAL TECHNOLOGIES Optional technologies may include technologies used for: • non-essential analytics; • advertising; • retargeting; • behavioural profiling; • social-media tracking; or • optional personalisation. Optional technologies will be used only where: • they are enabled on the website; • clear information has been provided; and • any consent required by law has first been obtained. Where a consent control is provided, rejecting optional technologies should not prevent access to basic website functions. 5. OUR APPROACH We aim to minimise unnecessary tracking. We do not intentionally enable behavioural advertising, cross-site profiling or advertising-retargeting technologies unless they are clearly disclosed and any legally required consent has been obtained. Basic operational information may still be generated through essential: • account records; • transaction records; • security records; • server logs; and • service-delivery systems. 6. THIRD-PARTY SERVICES Some website features may be delivered by external providers, including: • website-hosting systems; • account and authentication tools; • payment and checkout tools; • embedded video players; • email or communication tools; and • security services. These providers may receive technical information required to deliver and secure their services, such as: • IP address; • browser type; • device information; • the page from which content was requested; and • security or transaction information. We configure external services to reduce unnecessary tracking where reasonably practicable. External providers may also apply their own privacy and technology policies. 7. DURATION Some technologies operate only during the current browser session and are removed when the session or browser ends. Others may remain for a limited period in order to remember: • login status; • security information; • essential preferences; • transaction information; or • privacy choices. The exact duration may be determined by the website platform or relevant service provider and may change as technical and security systems are updated. 8. CONTROLLING COOKIES You can use your browser or device settings to view, block or delete cookies and similar stored information. Blocking all technologies may prevent functions such as: • account login; • checkout; • payment; • protected-content access; • video playback; and • remembered privacy choices. Where the website provides a consent-management control, you may use it to change your choices regarding optional technologies. Withdrawing consent does not make earlier use based on valid consent unlawful. 9. DO NOT TRACK AND DEVICE SETTINGS Some browsers or devices send automated privacy signals. The effect of those signals depends upon the browser, provider and technology involved. Where reasonably possible, we use privacy-reducing settings offered by embedded-service providers, but we cannot guarantee that every third-party service will respond identically to every browser signal. 10. CHANGES TO THIS POLICY We may update this policy where: • website technology changes; • a provider changes; • optional functionality is introduced or removed; or • legal requirements change. The current version and applicable update date will be shown on this Legal page. 11. CONTACT Questions about cookies and similar technologies may be submitted using the contact details in the Business Details section.
HEALTH DISCLAIMER 1. GENERAL INFORMATION Yoga, movement, meditation, breathwork, reflection and other wellbeing material provided through the services is offered for general educational and informational purposes. It is not: • medical advice; • medical diagnosis; • medical treatment; • physiotherapy; • psychotherapy; • rehabilitation; • emergency care; or • a substitute for advice from an appropriately qualified healthcare professional. Unless separately and expressly agreed, content is not designed specifically for your body, health, injury history, pregnancy, disability, medication or personal circumstances. 2. SEEK APPROPRIATE ADVICE You should obtain appropriate professional advice before beginning or changing a physical, breathing or meditation practice where you: • are pregnant or have recently given birth; • have an injury, illness or medical condition; • have recently undergone surgery; • experience chronic or unexplained pain; • experience dizziness, fainting or seizures; • have a respiratory, cardiovascular or neurological condition; • have been advised to restrict physical activity; • take medication that may affect balance, awareness or physical activity; • have a mental-health condition that may be affected by intensive inward attention; • are uncertain whether a practice is suitable; or • have any other reason to believe participation may create a health risk. Follow the advice of your doctor or other appropriately qualified professional where it differs from general material provided through the services. 3. YOUR RESPONSIBILITY You are responsible for deciding whether to participate and for adapting or stopping a practice according to your circumstances. You are responsible for: • working within your present abilities; • selecting suitable variations; • resting whenever needed; • deciding whether to use suggested props; • ensuring that equipment is safe and stable; • maintaining an appropriate practice environment; and • obtaining professional advice where appropriate. An invitation or instruction in a recording does not require you to perform a movement or continue a practice. 4. PAIN AND WARNING SIGNS Do not force a movement, position, breath pattern or duration. Stop immediately and seek appropriate assistance if you experience concerning symptoms, including: • sharp or escalating pain; • chest pain; • severe shortness of breath; • faintness; • loss of balance; • numbness; • unusual weakness; • confusion; • sudden visual disturbance; or • any symptom that feels unsafe. Normal muscular effort or a mild stretching sensation should not be treated as permission to continue through pain. 5. BREATHWORK Breathing practices and breath retention can affect people differently. Do not practise forceful breathing or breath retention: • while driving; • while in water; • while operating equipment; • while standing somewhere where faintness could cause injury; or • in any other situation where dizziness or altered awareness could create danger. People with cardiovascular, respiratory, neurological, pregnancy-related or other relevant conditions should obtain appropriate professional advice before undertaking intensive breathing practices. Stop if you experience distress, pain, dizziness, tingling that concerns you, visual disturbance or a feeling that the practice is unsafe. 6. MEDITATION AND EMOTIONAL RESPONSES Meditation, breath awareness and inward attention can sometimes bring up strong emotions, memories, distress or discomfort. You may pause or end a practice at any time. Seek appropriate professional or personal support where an experience feels overwhelming, destabilising or unsafe. The services are not a crisis or emergency-support service. 7. PRACTICE ENVIRONMENT Before beginning, make the practice environment reasonably safe. This includes: • ensuring there is adequate clear space; • removing nearby hazards; • using a suitable and stable surface; • checking that props and furniture are secure; • keeping fragile objects away from the practice area; • accounting for children and animals; • ensuring adequate ventilation and temperature; and • avoiding practice where tiredness, medication, substances or environmental conditions make participation unsafe. Do not place weight on a wall, chair, block, strap, cushion or other object unless you have checked that it is suitable and stable. 8. RECORDED INSTRUCTION Recorded content cannot observe: • your alignment; • your symptoms; • your technique; • your environment; • your level of fatigue; or • changes in your physical or emotional condition. A spoken or visual instruction should not be interpreted as confirmation that an activity is safe for you personally. Choose an easier variation, rest or stop whenever necessary, even where the recording continues. 9. INDIVIDUAL COMMUNICATIONS General responses to questions do not create a doctor-patient, therapist-client, physiotherapist-patient or other clinical relationship. Unless explicitly offered and agreed, communications do not constitute personalised medical assessment or treatment. Do not send detailed or urgent medical information through ordinary customer-support channels. 10. NO GUARANTEED RESULTS Bodies, circumstances and experiences vary. We do not guarantee that a practice will produce a particular: • physical; • medical; • emotional; • therapeutic; • spiritual; • fitness; or • wellbeing result. Descriptions, testimonials and reports of another person’s experience do not guarantee that you will experience the same result. 11. INHERENT RISKS Physical and embodied practices involve inherent risks, including: • muscular strain; • joint strain; • falls; • loss of balance; • aggravation of an existing condition; and • other injury. By choosing to participate, you acknowledge the ordinary risks associated with physical activity and accept responsibility for practising within your capacity and following reasonable safety guidance. 12. LEGAL RIGHTS Nothing in this Health Disclaimer excludes or limits liability where doing so would be unlawful. This includes liability for: • death or personal injury caused by negligence; • fraud or fraudulent misrepresentation; or • any legal right that cannot lawfully be excluded. Nothing in this disclaimer affects your statutory consumer rights. 13. EMERGENCIES The services do not provide emergency support. In a medical or mental-health emergency: • stop the practice; • move to a safe position where possible; and • contact the appropriate emergency service or qualified healthcare professional. 14. CONTACT Questions about the general nature or format of a practice may be submitted using the contact details in the Business Details section. We cannot provide individual medical diagnosis through general customer-support communications.
MARKETING CONSENT POLICY 1. ABOUT THIS POLICY This policy explains when and how we may use contact information to send promotional emails or other electronic marketing communications. The identity and contact details of the sender are provided in the Business Details section at the top of this Legal page. 2. MARKETING AND SERVICE COMMUNICATIONS Marketing communications may promote or encourage engagement with services, content or offers. Service communications are messages reasonably necessary to administer an existing relationship. Service communications may include messages relating to: • account registration; • purchases; • payment confirmations; • failed payments; • membership access; • cancellations; • refunds; • security; • password or login issues; • significant service changes; • legal notices; • accessibility requests; and • customer-support enquiries. You may continue to receive necessary service communications even after unsubscribing from marketing. 3. WHEN WE MAY SEND MARKETING We may send electronic marketing where: • you have actively requested it; • you have provided valid consent; • the law permits us to contact an existing customer about our own similar services and all applicable conditions have been met; or • another lawful basis and communication rule clearly permits it. Marketing consent is optional. You do not need to agree to marketing in order to: • create an account; • purchase a membership; • access paid content; or • receive customer support. We do not treat silence, inactivity or a pre-selected box as consent. 4. WHAT MARKETING MAY INCLUDE Marketing communications may include: • news and service updates; • new practice or content announcements; • information about memberships; • events or workshops; • invitations; • promotions or offers; • educational or inspirational material; • surveys or requests for feedback; and • information about closely related services. We will not use your consent to send unrelated third-party advertising. 5. INFORMATION USED FOR MARKETING We may use: • your name; • email address or selected contact method; • marketing preferences; • the date, source and wording of consent; • unsubscribe history; • limited information about services purchased; • limited information about services in which you expressed an interest; and • engagement information where its collection and use are permitted. 6. EXISTING CUSTOMER COMMUNICATIONS Where permitted by law, we may contact an existing customer about our own similar services without requesting fresh consent each time. We will do so only where the applicable legal conditions have been satisfied, including providing an appropriate opportunity to opt out. 7. WITHDRAWING CONSENT AND OPTING OUT You may withdraw consent or opt out of marketing at any time by: • selecting the unsubscribe option in a marketing message; • changing an available account preference; or • contacting us using the Business Details. Withdrawing consent does not make earlier communications sent on the basis of valid consent unlawful. An opt-out will be processed as soon as reasonably practicable. 8. SUPPRESSION RECORDS After you unsubscribe, we may retain a limited suppression record. This may include: • your email address; • the date of your request; and • the fact that marketing must not be sent. This record is retained so that we can honour your preference and avoid adding you back to marketing unintentionally. 9. SERVICE PROVIDERS We may use email, website, membership and communication providers to administer marketing on our behalf. Those providers may process information only to: • provide their contracted services; • maintain security; • prevent misuse; • comply with legal obligations; or • fulfil another purpose described in their privacy terms. We do not sell marketing lists. We do not allow unrelated businesses to use your information for their own independent marketing. 10. RECORDS OF CONSENT We may retain records showing: • who consented; • when consent was obtained; • how consent was obtained; • what the person was told; • what type of marketing was requested; • when consent was withdrawn; and • when marketing was refused. These records help us respect communication preferences and demonstrate compliance with legal obligations. 11. YOUR DATA-PROTECTION RIGHTS Further information about lawful bases, retention, disclosure and data-protection rights is provided in the Privacy Notice on this Legal page. You have the right to object to the use of your personal information for direct marketing at any time. 12. CHANGES TO THIS POLICY We may update this policy where our communication practices or legal obligations change. The current version and applicable update date will be displayed on this Legal page. 13. CONTACT Questions and requests relating to marketing preferences may be submitted using the contact details in the Business Details section.
ACCESSIBILITY STATEMENT 1. OUR COMMITMENT We want the website, memberships, communications and digital content to be usable by as many people as reasonably possible, including people with disabilities, impairments, health conditions or different access needs. The identity and accessibility contact details of the service provider are provided in the Business Details section at the top of this Legal page. 2. OUR APPROACH Where reasonably practicable, we aim to follow recognised accessibility principles and work towards an appropriate AA level of the Web Content Accessibility Guidelines. Our accessibility work may include: • using clear headings and logical page structures; • maintaining readable text; • considering colour contrast; • supporting keyboard navigation where the website platform permits it; • providing meaningful text alternatives for important images; • avoiding unnecessary flashing content; • using descriptive buttons and links; • making forms and instructions understandable; • supporting browser zoom; • using responsive layouts; • accompanying important visual information with spoken or written guidance; • providing captions, transcripts or summaries where reasonably practicable; and • considering accessibility when new content is created. 3. CURRENT LIMITATIONS Although we aim to provide an accessible experience, some parts of the website or content may not yet be fully accessible. Possible limitations include: • embedded video-player controls supplied by third parties; • older media without complete captions or transcripts; • visual movement demonstrations; • decorative animation; • graphics or documents that are difficult for some assistive technologies; • limitations imposed by the website platform; • external payment or account tools; • differences between devices and browsers; and • layouts that behave differently under particular accessibility settings. We do not claim that every page, feature or item of content fully complies with every accessibility standard. 4. VIDEO AND MOVEMENT CONTENT Yoga and movement videos inherently communicate some information visually. Where reasonably practicable, we aim to accompany essential visual information with: • spoken instruction; • written explanation; • captions; • transcripts; • descriptive summaries; or • another suitable alternative. No single format will meet every person’s needs. You may contact us where a particular format or adjustment would make content more accessible to you. 5. REASONABLE ADJUSTMENTS You may contact us to: • report an accessibility problem; • request information in another format; • ask for help accessing an account or purchase; • ask for help accessing a legal policy; • request assistance with particular content; or • suggest a reasonable adjustment. Please tell us: • the page or content involved; • the difficulty encountered; • the device or assistive technology being used, where relevant; and • the adjustment or alternative format that would help. We will consider each request fairly and respond as soon as reasonably practicable. The adjustment available will depend on factors including: • the nature of the request; • the content involved; • available technology; • security; • cost and resources; • intellectual-property restrictions; and • whether the adjustment is reasonable in the circumstances. 6. THIRD-PARTY SERVICES Some features are provided through external platforms, including: • payment systems; • embedded video players; • account and authentication systems; • communication tools; and • linked websites. We do not have complete control over the accessibility of external services. Where a third-party feature creates a significant barrier, we will consider whether reasonable assistance or an alternative route can be provided. 7. FEEDBACK Accessibility feedback is welcome and helps us identify barriers that may not otherwise be apparent. Feedback and adjustment requests may be submitted using the contact details in the Business Details section. 8. RESPONSE We aim to: • acknowledge accessibility enquiries within a reasonable period; • investigate reported barriers; • explain what action can reasonably be taken; and • provide an alternative where appropriate and practicable. Complex changes may require additional time. 9. REVIEW We will review accessibility as the website, services and content develop. The current statement and applicable update date will remain available on this Legal page.